Small Business Consultant – City of St. Catharines


To provide information and assistance to existing small business operators or new entrepreneurs on; feasibility and viability of their venture, government programs, services, regulations and requirements relevant to starting and operating a new business. The main facets of the position include; management of Business Enterprise Centre, provide senior level consultation, guidance and direction to small business proprietors on the development of business plan, financial projections and feasibility, marketing plan development and implementation, employee administration, promotion of services of the business resource centre within the community , network, and facilitate relationships with community partners.

Duties and Responsibilities:

  • Consult at Senior level with clients on business topics: strategic planning , financing/refinancing their business (preparation for and sources for), marketing , human resource management , reaching sales projections, benchmarking their business, industry trends/market research, new product assessment , international trade, contract procurement, business ownership requirements/regulations, contract administration and the like.
  • Instruct, or provide training seminars/workshops on business plan development, marketing, taxes, financing, starting a small business, legal issues, sales strategies, bookkeeping, etc. Initiate, design and develop new programs, workshops and seminars as identified.
  • Administer the Business Enterprise Centre programs, the office and financial resources under each project agreement. Maintain relationships and adhere to Memorandums of Understanding entered into with public partners such as the Ministry of Economic Development and Growth, Ministry of Innovation, Research and Science, and solicit and maintain relationships with private sector partners. Meet with directors and regional administrators of the programs delivered. Develop and refine comprehensive business support services to meet client needs and achieve Centre goals.
  • Prepare and present reports to the Director of Economic Development, City Council, as well as the Ministry of Economic Development and Growth, Ministry of Innovation, Research and Science, and private sector partners.
  • Identify opportunities and prepare proposals for submission to administer and deliver additional programs to the community through public sector initiatives. If successful, implement and administer the project to ensure completion of objectives as well as financial reporting required.
  • Manage all client complaints including the documentation, investigation and resolution of such.
  • Oversee and approve the coordination and host local events/tradeshows.
  • Develop and promote the services provided to clients by the Centre including the writing of copy for marketing brochures, advertisements, newsletters and press releases. Prepare and design web site content. Serve as the Centres public relations representative giving speeches and interviews and attending community events. Plan special events and media opportunities. Promote services and programs to individuals, organizations and agencies which may include presentations to large groups, participating in tradeshows, sitting on local committees for business initiatives, etc.
  • Simplify the gathering of information (by clients) about starting and running a small business. Act as a community resource/contact point on matters pertaining to new business start-up and business growth. Conduct a community needs analysis and make recommendations and/or implement programs to meet these needs. Link community services to support small business.

 Accountable for:

  • Annual operating budgets. Write and refine business and strategic plans for the Centre; including budgets, new initiatives, goals and cash flow projections for submission to the Ministry of Economic Development and Growth, Ministry of Innovation, Research and Science for continuance of funding. Implement ways to measure Centre’s success and monitor outcomes.
  • Supervise program staff, assign tasks, administer performance assessments and implement required changes with the employee, assist in hiring of new staff, provide training for new staff. Ensure up to date knowledge by the Centre staff on existing programs available for small business and the appropriate contact point.
  • Authorize and manage purchases, preparation of all financial reports and paperwork, validation of purchases received, and collection of accounts receivables. Ensure all revenue projected is achieved as it forms critical component of operating budget.

Position Requirements

  • University Degree/College Diploma in Business, Entrepreneurship or Economics – or related field work.
  • Three (3) years’ experience in business or financial consulting.
  • Understanding of business plans, market analysis, financial planning.
  • Excellent analytical and problem solving skills.
  • Strong computer and database skills.
  • Outstanding communication and organizational skills, and strong personnel management and negotiation skills.
  • Ability to work independently.
  • Position requires a valid driver’s license and a vehicle in good operating condition.

Pay Group 7 – Minimum $64,857 annually; Maximum $81,071 annually (2017 Rates)

Posting closes: Thursday, April 27, 2017 – 11:59PM

Applications will be accepted online at  Please reference the recruitment number 2017-120 in your cover letter.  Applications received any other way will not be accepted.

 The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

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